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Shipping & Policies
Shipping & Policies
Contact Information
If you need assistance placing an order, please call between the hours of 9 a.m. and 3 p.m. (EST), Monday - Friday. Please feel free to email us at any time with questions, comments, or requests for order status.
Delivery Time & Turn Around
We strive to send each product out within 5 business days of the order date, but because each product is customized, it may take up to 10 business days from the time the order is received or confirmation of proof. Feel free to check the status of your order by using our Order Status feature.
Southern Gifting cannot be held responsible for delays in shipping due to the shipping company.
Shipping Rates
In order to keep shipping costs as low as possible, we will choose the best shipping method. Shipping charges are based on the total weight of your products. We typically ship either USPS Priority Mail or UPS/FedEX. Our shipping rates are based on shipping within the 48 contiguous United States. Shipping to Alaska, Hawaii, and Canada will be calculated based on individual order weight, please contact us for exact shipping rates.
Shipping Insurance
We offer shipping insurance on orders up to $100.00 for $2.25. Orders over $100.00 are automatically insured by Southern Gifting. We strongly recommend purchasing insurance on your order, as the Postal Service does occasionally lose or damage shipments. Purchasing insurance will protect you against loss or damage during shipping.
Southern Gifting will not be responsible for shipments lost or damaged should you choose not to purchase insurance.
Return & Exchange Policy
We will do our best to ensure your satisfaction with our products, but due to the fact that most products are produced custom to your specifications, a monogrammed product cannot be returned.
Thread color recommendations are suggestions only, so we encourage you to consider every color available before making your decision.
We are not responsible for ordering errors such as typographical errors, color choice errors, or decisions to change your mind.
Refunds will not be issued once the order is placed. If you have questions, please email or call us before you place your order! Southern Gifting will not be responsible for incorrect order of monograms if you fail to provide them in the correct order. If the mistake is ours, we will gladly replace the item ASAP. Email is the quickest way to contact us if you have questions: info (at) southerngifting.com
Payment Options
We gladly accept: Visa, Mastercard, American Express, and Discover. Unfortunately, we are no longer accepting chicken feed, goats, first borns, or gold bullion (well - maybe).
Terms and ConditionsIt is our top priority to provide quality products. Upon placing an order with Southern Gifting, you agree to all terms and conditions set forth in this website. Pricing, policies, and delivery times and methods are subject to change at any time. Southern Gifting will not be responsible for any personal injuries resulting from any use of any product sold on www.southerngifting.com. Southern Gifting owns all rights to www.southerngifting.com, files, services, photographs, content (written and visual), in connection with www.southerngifting.com or available on the site. All photographs or images on the website are owned by Southern Gifting or are licensed for Southern Gifting to use per the Digital Millenium Copyright Act. Unlawful use is prohibited and will be reported to the ISP. Use of third-party links and content is at your own risk. Southern Gifting reserves the right to correct any errors, ommisions, or inaccuracies as they relate to product descriptions, availability and pricing and to update or change information at any time without prior notice - including after an order is placed. If you do not accept the terms and conditions, you must cease use of the website immediately.
Sale, Promotions and Coupon Codes
Become a Facebook Friend of Southern Gifting, and receive a 20% off coupon on your birthday.
Look for other coupon codes on the following websites:
www.retailmenot.com
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